Payment & Refund Policy

Payment & Refund Policy

Effective Date: 07.09.2025

1. General Information

This Payment and Refund Policy governs all services provided by Jimmie D's Carpets & Upholstery Cleaning (“Company”, “we”, “our”, “us”). By using our cleaning services, you agree to comply with this Policy.

Address: 112 S Willis St, Hoskins, NE, 68740-4151
Website: jimdiesclean.com
Email: giovannagonzales@jimdiesclean.com
Phone: (402) 565-4856

2. Services Offered

Jimmie D's Carpets & Upholstery Cleaning provides professional carpet, rug, and upholstery cleaning services for residential and commercial spaces across the USA. All services are designed to ensure cleanliness, freshness, and customer satisfaction.

3. Service Scheduling

• All service appointments are scheduled directly with our manager upon order confirmation.
• Clients must provide access to the property at the agreed date and time.
• Rescheduling requests should be made at least 48 hours in advance; late changes may affect project timelines.

4. Cancellations & Changes

• All cancellations or changes must be communicated directly with our manager.
• Full refunds are available if the service is canceled at least 48 hours before the scheduled appointment.
• Partial refunds may apply for later cancellations, depending on resources already allocated.
• No refunds are provided for services already completed.

5. Service Issues

• If services are found unsatisfactory due to proven errors or negligence, we will re-perform the service at no additional cost.
• If re-service is not feasible, a proportional refund or credit will be determined by the manager.

6. Unforeseen Circumstances

• Full refunds or alternative arrangements will be provided if service cannot be delivered due to circumstances beyond the Company’s control, such as extreme weather or emergencies.

7. Refund Procedure

1. Submit a refund or service concern request via email to giovannagonzales@jimdiesclean.com including your full name, service date, and description of the issue.
2. Our manager will respond within 2 business days with instructions and confirmation.
3. Approved refunds or credits will be processed directly by the management team.

8. Promotions & Discounts

• Discounted services or promotional offers are subject to terms agreed upon with our manager.
• Refunds for discounted services reflect the actual value confirmed by the manager.

9. Contact Information

For questions regarding scheduling, cancellations, or service issues:
Email: giovannagonzales@jimdiesclean.com
Phone: (402) 565-4856
Address: 112 S Willis St, Hoskins, NE, 68740-4151

This Policy complies with US consumer protection laws and ensures transparency, while all payment arrangements and service confirmations are handled directly by our management team.